Transition from Telephone to Online Surveys
Complimentary Best Practices Article: Making the Transition from Telephone to Online Surveys Please click here to download your article. NetReflector Corporate Headquarters 2101 Fourth Avenue Suite...
View ArticleWhen Satisfaction Scores Go Flat
Complimentary Best Practices Article: When Satisfaction Scores Go Flat Please click here to download your article. NetReflector Corporate Headquarters 2101 Fourth Avenue Suite 1530 Seattle, WA...
View ArticleComplimentary When Satisfaction Scores Go Flat
Learn about the do’s and dont’s of dealing with a stubborn trend line, and how to keep customer experience initiatives alive when satisfaction ratings reach a plateau. Read our article – “When...
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The Cult of NPS
Net Promoter Score (NPS) has been around for more than a decade now, and its popularity just keeps growing. Despite some objections when it was first introduced, the attractions of NPS have proven to...
View ArticleModifying NPS
Modifying NPS – When to Bend the Rules NPS (Net Promoter Score) is a popular method for measuring and acting on customer feedback. Companies like it because it’s simple, it’s intuitive, and it leads to...
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Turn Off Delight
In the not too distant past, companies determined the success of their product and service offerings by measuring customer satisfaction. The idea was that if the expectations of customers were...
View ArticleNetReflector and Potentiate Combine
Potentiate and NetReflector partner to expand markets and capabilities (read).…
View ArticleLaunch of Kapiche Text Analytics Platform
Together with Kapiche we launch a powerful text analytics platform.…
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Kapiche Free Trial Kapiche is a powerful text analytics platform which effectively analyzes text-based data from many sources: surveys, online reviews, employee feedback and more. Sign-up for a free,...
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